Thought LEADERSHIP INTERVIEW

In this interview, Hadas Rahamim, Head of Customer Success at Exceed.ai, talks about the significance of understanding customers at the deepest and personal level.

In this interview, Matthew D. Tucker, an independent consultant helping companies looking to achieve greater customer success and growth, talks about the importance of seeing things through the eyes of your customers and understanding their perspectives.

In this interview, Nykki Yeager, a customer success consultant, talks about how CS is helping an organization to transform its business impact with a greater focus on customer growth and retention.

In this interview, Kyle Winward, Head of Customer Success at Puls talks about it and why should organizations become an agent of experience than an agent of service.

In this interview, Christina Wong, Director of Customer Success and Support at Badger Maps, shares her perspective on achieving measurable results through an authentic, genuine engagement with customers. She also shares her methods of harnessing emotional intelligence for creating valuable relationships.

In this interview, Nir Kalish, Head of Customer Success at Blameless, talks about the importance of providing a well-rounded and excellent customer experience from start to finish. Nir believes that "relationships are the future of business."

In this interview, Bharath Yadla, Vice President at Workato, talks about the importance of delivering differentiated customer experiences and understanding each customer interaction.

In this interview, Brian Dudley, VP (Customer Success at Bombora) shares his ideal Customer Success blueprint methodologies, and why it is necessary to operate within these frameworks to drive business growth.

In this interview, Maurizio Canton, VP CS at TIBCO, talks about why organizations should deliver the [business] value customers expect and agree on. Organizations can do this when they understand how their customers are performing and what success means to them.

In this interview, Brett Andersen, Director of Client Success at Degreed, shares the dynamic role of CS and provides clear-cut strategies to structure growth and to manage expectations and opportunities across the entire organization.

In this interview, Daniel Rose, VP of WW CS at Imply, talks about the importance of human interaction in business relationships: for without it, sustainability, growth, and success are not easy to achieve.

In this interview, Steve Tran (VP Customer Success at DemandStar), talks about the importance of treating your customers like an extension of your family. Doing so, you’ll have the greatest chance to connect and understand your customer’s challenges and circumstances at a personal and deeper level.