#Customer Success Redefined

How does the CS organization create, deliver, and provide value today?

Featured CS Leaders


Thought Leadership Interview


  • 7/29/2020 01:02 PM

In this interview, Matt Goodman, VP CS at HELIX, talks about why CS should be an integral part of the business process, strategy, and guiding principles. Without CS, business growth, alignment, collaboration, and success are unlikely to achieve.

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  • 7/17/2020 07:04 PM

In this interview, Nuno Paiva das Neves, Head of Customer Success at SafetyCulture EMEA, talks about the importance of integrating customer feedback into developing a coherent and cohesive customer journey.

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  • 6/12/2020 11:52 PM

In this interview, Sean Whitsitt, Head of Customer Success -- Integration Services at SHI, talks about the importance of strategic planning to help customers achieve outcomes and hit their goals.

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  • 6/12/2020 09:54 PM

In this interview, Alicja Heyduk, Head of Customer Success at Infermedica talks about the most important steps in mapping and designing a customer success journey.

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  • 6/12/2020 04:02 PM

In this interview, Romeo Leon, a SaaS Customer Success executive and most recently, VP of CS at Figure Eight talks about the importance of tying Customer Success to the company’s strategic growth and enhancing customer value within the organization.

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  • 6/10/2020 08:30 PM

In this interview, Trent Peterson, APAC Head Of Customer Success at DocuSign talks about proven customer success techniques to solve business challenges through the use of technology and utilizing expertise in our Customer Success organization.

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  • 5/26/2020 04:19 AM

In this interview, Arjun Pillai, Founder & CEO at Insent.ai talks about the importance of developing and shaping customer’s experience by combining human synergy and product innovation to strengthen the [business] relationship and sharing mutual success.

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  • 5/26/2020 04:17 AM

In this interview, Jill (Favro) Sawatzky, VP Customer Success at PROS, shares her insights why creating “unforgettable and remarkable experience” must be a top priority in a customer-facing organization and how it helps to understand the customer buying behavior and intent, and what they’re most likely primed to do next.

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  • 5/26/2020 04:16 AM

In this interview, Jerry Leisure, VP Customer Success at Forte Labs, shares the significance of having genuine business relationships as it enables the personal connection to grow, foster brand loyalty and strengthen customer’s affection (emotional affinity) on your product (or SaaS offering).

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  • 5/26/2020 04:13 AM

In this interview, Daniel Rose, Head of WW CS at Imply, shares the importance of a “human touch” in the business relationship: for without it, retention, growth, and success are not easily attainable.

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  • 5/26/2020 04:10 AM

In this interview, Petrisa Pecnik, VP of Customer Success at BlueCat, shares why Customer Success should be at the center of culture enablement, trust, transparency, growth, and competitive advantage.

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  • 5/26/2020 04:07 AM

In this interview, Alix Simpson, VP Customer Success (APAC) at Partnerize, shares her perspective on the transformational changes in Customer Success. She also shares successful strategies to turn customers into true advocates.

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Rediscovering Customer Success


Rediscovering Customer Success
In this era where customers are competing against their own limited time, changing priorities and their coveted success, we want answers to the following questions: How do I provide the best experience for my customers? How do I make sure my customers feel heard? How do I make sure customers see value in our solution or service? How to build meaningful relationships? What does it take to build a lasting relationship?

This book will help you get there. It provides easy and actionable steps to get you started, in the right way. This book will help you understand the strategies that make people's lives easier, including yours. It is important to remember, that the customer should be your partner through the journey.

This book is available on Amazon. You can get your copy here.
You can download sample chapters here 




Praise for Rediscovering Customer Success


Customer Success For A Whole New World


In today’s marketplace, if you don’t focus on helping your customers realize the value of WHY they bought your product, then why would they ever stick around and become loyal customers? After reading this book, you’ll be able to transform your organizational culture to the kind of company that customers obsess over!

Additionally, you will learn:

  • An essential blueprint for winning, retaining, and delighting your customers.
  • Strategic advice to help you understand where you are now, what to do, and how to improve your existing Customer Success strategy.
  • New metrics and measurable outcomes to achieve consistent growth.
  • New approaches for developing an ongoing Sales and Customer Success conversation.

This book is available on Amazon. You can get your copy here.
Customer Success For A Whole New World

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