Thought LEADERSHIP INTERVIEW

In this interview, Arjun Pillai, Founder & CEO at Insent.ai, talks about the importance of developing and shaping customer’s experience by combining human synergy and product innovation to strengthen the [business] relationship and sharing mutual success.

In this interview, Jeffrey Nadeau, Head of Customer Success at Leanplum, talks about why a value-based engagement model changes the dynamic role of delivering value.

In this interview, Jerry Leisure, CEO at Officium Labs, talks about the significance of having genuine business relationships as it enables the personal connection to grow, foster brand loyalty, and strengthen customer affection (emotional affinity) on your product (or SaaS offering).

In this interview, Dan Farley (VP of Customer Success at Seenit) talks about the importance of authenticity and why business relationships should start on this foundation.

In this interview, Jill (Favro) Sawatzky, VP Customer Success at PROS, talks about why creating an unforgettable and remarkable experience must be a top priority in a customer-facing organization. It helps to understand the customer buying behavior, intent, and what they are likely most primed to do next.

In this interview, Petrisa Pecnik, VP of Customer Success at BlueCat, talks about why Customer Success must be at the center of culture enablement, trust, transparency, growth, and competitive advantage.

In this interview, Alix Simpson, VP Customer Success (APAC) at Partnerize, talks about the transformational changes in Customer Success. She also shares successful strategies to turn customers into loyal advocates.

In this interview, Rama Saripalle, Director of CS at Arm Treasure Data, talks about the importance of aligning key business processes (CS strategies, customer feedback, and customer experiences) as the leading driver for CS programs' success.

In this interview, Scott Renna, Global Director of Client Success at Cofense, shares his design thinking process by understanding the customer journey and recognizing ways to empower customers to maximize the value of their membership with Cofense.

In this interview, Ronni Gaun, Director of Customer Experience at Sensera Systems, talks about the importance of listening to customer feedback. She also shares critical insights to consider during the customer journey and how to improve it.

In this interview, Steve McDougal, VP Global Head of Customer Success and Experience at Dynamo Software /Preqin Solutions, shares his insights on why relationships are won or lost during key moments.

In this interview, Asaff Zamir, Head of Global CS and Support at Siemplify, talks about the importance of trust and why it matters in building a strong CS organization.