Thought LEADERSHIP INTERVIEW

I spoke with Elaine Cobb, Vice President of Customer Success at Coveo, to share her thoughts on what organizations can do today (during these unprecedented times) to manage change and meet customer expectations.

The success of our customers has a profound and direct impact on our success. I interviewed Herpreet Oberoi, VP Customer Success at Infostretch, to share his thoughts on why organizations should keep their laser focus on meeting and achieving customers' desired outcomes.

I spoke with Ronni Gaun, Top 100 CS Strategist in 2020, to talk about the lessons she learned during this time and what she thinks helps serve customers effectively.

In this interview, Matt Myszkowski, VP of Customer Success at SAP, shares a strategic approach in creating a growth mindset in the organization, and modernizing the CS program.

In this interview, Daniel Farkas, Vice President, EMEA Sales at Box, talks about the importance of having a shared mindset [in building a CS organization] and winning customer’s trust and business by prioritizing [or enabling] their success.

In this interview, Bhanu Sareddy, Chief Customer Officer at Cybereason, talks about the ideology behind CS, and what it takes to succeed in these dynamic and uncertain times.

In this interview, Chris Watkins, VP of Client Success and Experience at OpenEdge, talks about building a client experience based on a simple and guided perspective. He believes ‘customer experience is the heart of the business, and should guide all business decisions.’

In this interview, Kevin Scheper (VP, CS at Drift) talks about the importance of understanding customers’ behaviors, motivations, aspirations, and what drives their success.

In this interview, Brett Andersen, VP of Client Success at Degreed, talks about CS's dynamic role and the importance of having clear cut strategies to structure growth and manage customer expectations and opportunities throughout the organization.

I interviewed Jackie Golden, Global SVP of CS at CoreView, to share her thoughts on how companies should plan the future while managing current business challenges and its subsequent impact on experience and customer success.

In this interview, Mary Poppen, Chief Customer Officer at Glint Inc, explains that companies, regardless of the size, stage, or financial capacity, should consider establishing Customer Success early and ensuring that the right people are in the right roles for organizational success.

In this interview, Jamey Jeff, Chief Customer Officer at Cortex Building Intelligence, talks about the importance of keeping customers engaged and involved when designing successful business outcomes as the fundamental aspect of a successful relationship.