Thought LEADERSHIP INTERVIEW

In this interview, Jackie Golden, CEO at LandNExpand and author of "Effective customer Success Execution" and the new updated version "Green 2 Golden" talks about the importance of creating (and delivering) high-value outcomes.

In this interview, Nuno Paiva das Neves, Head of Customer Success at SafetyCulture EMEA, talks about the importance of integrating customer feedback into developing a coherent and cohesive customer journey.

In this interview, Adam Joseph, Founder of CSM Insight and CustomerSuccessManager.com, shares his philosophy on how to grow your customer relationship based on trust and shared goals.

In this interview, Tom Kiriakou shares the importance of why an organization needs to operate in the heart of transparency, relevancy, and continuous improvement. Tom believes, “competition is not our adversary, the unnecessary complexity in our processes is the problem.”

In this interview, Daniel Goldfeld, VP Customer Success at Perimeter 81, talks about why it is necessary to build proactive strategies that are measurable, well-understood, and meaningfully aligned with its goals.

In this interview, Abhishek Das (VP CS and Innovation) talks about the importance of driving success, scaling innovation, and winning together.

In this interview, Jeff Heckler, Customer Success - Team Lead at Pipedrive, talks about why CS is the root of a healthy relationship.

In this interview, Sean Whitsitt, Head of Customer Success -- Integration Services at SHI, talks about the importance of strategic planning to help customers achieve outcomes and hit their goals.

In this interview, Alicja Heyduk, Head of Customer Success at Infermedica talks about the most important steps in mapping and designing a customer success journey.

In this interview, Romeo Leon, a SaaS Customer Success executive and most recently VP of CS at Figure Eight talks about the importance of tying Customer Success to the company's strategic growth and enhancing customer value within the organization.

In this interview, Trent Peterson, APAC Head Of Customer Success at DocuSign talks about proven customer success techniques to solve business challenges through the use of technology and utilizing expertise in our Customer Success organization.

In this interview, Chilik Hochberg, former VP CS at Cognigoo and today Principal Customers Evangelist at NetApp (after a successful acquisition), talks about why Customer Success should be at the center of operation, culture enablement, trust, transparency, growth, and brand experience.