Thought LEADERSHIP INTERVIEW

In this interview, Parker Chase-Corwin, VP of Customer Success at ETQ, talks about the importance of mastering customer loyalty and providing a differentiated brand service.

In this interview, Rav Dhaliwal shares the importance of a meaningful brand experience and how he has helped organizations design and implement change strategies that drive real business value.

In this interview, Nimesh Mathur, Head of Customer Success at Branch talks about the evolving role of Customer Success as a competitive differentiator and why companies have started to look at it as a growth engine.

In this interview, Ashna and I talk about how CS has made considerable progress in her career and how this solidifies her inner desire to help customers succeed even more.

In this interview, Jon Triggs, Head of Customer Success at Fluent Technology, talks about how CS has grown in alignment with sales, product, marketing, and engineering teams.

In this interview, David Ellin, Managing Director and Chief Customer Officer at Centric Leadership Strategies LLC, talks about how to create meaningful business strategies and effective execution of it (including customer engagement, revenue growth, advocacy, and retention).

In this interview, Doug Snow, VP of CS at Harris SmartWorks, talks about the importance of building a CS organization that meets the business objectives of the company and its customers.

In this interview, Alan Rudolph, SVP, Global Technical CS at Apttus, talks about the science (process involved) and art (success mindset) behind Customer Success.

In this interview, Jonathan Beretta, VP, Client Service at Satrix Solutions, talks about the importance of improving the product and user experience in measuring the impact of your customer experience (CX) program.

I interviewed Tyler Wonderlic, Vice President of Customer Success at Balto, to share his thoughts on the importance of an organization’s CS core values, its purpose, and its impact on a business as a whole.

In this interview, Jey Govindan, Sr. Director of Customer Services and Operations at Kong Inc, talks about why Customer Success should be an integral part of any company’s strategy. Without CS being part of a company's growth and expansion mindset, (mutual) success is unlikely to be achieved.

In this interview, Matt Goodman, VP CS at HELIX, talks about why CS should be an integral part of the business process, strategy, and guiding principles. Without CS, business growth, alignment, collaboration, and success are unlikely to achieve.